High Conflict Clients II: Get out and Get paid without Complaints

Apr. 26, 2017
Vancouver Online

Veuillez notez, cet événement sera disponible en anglais seulement.
This course is Part 2 of the "High Conflict Client Series - 2017".

Presented by the Canadian Bar Association British Columbia Branch

Time: 11:30 am - 1:30 pm (Pacific Time)
Location: Webinar
Speakers: Neil Hain, Law Society of BC -  Professional Conduct, Staff Lawyer  
Simon Kent, Kent Employment Law
Morag J. MacLeod, Q.C., MacLeod Law
Moderator: Rhona Lichtenwald, Hillcrest Law & Mediation
Biographies: Click here!

$100.00 for CBA members (+Tax)
$200.00 for Non-members (+Tax)

*If you are a Non-CBA Member, please fill out this PDF FORM and email to pd@cbabc.org.

RSVP: Friday, April 21, 2017 (while space is available)
Space is limited; register now to ensure your spot.
Course Details:

Stuck with a high conflict/demanding client and want to get off the file? How to fire a client and still maintain your professional obligations to the client?  How do you make sure to still get paid? How to avoid a complaint to the Law Society, but if there is a complaint, how to stay calm and how does the Law Society try to resolve it at the early stages.

Neil Hain of the Law Society will discuss common complaints from high conflict clients and provide suggestions on how the complaints may have been avoided, as well as discussing the complaint process and tips for lawyers in dealing with complaints at the early stages.  Simon Kent and Morag MacLeod, Q.C., both senior lawyers, will provide examples of some of the ethical and practical issues that arise from firing difficult clients, including when to decide that the retainer cannot continue, the payment of legal fees and ensuring the clients have adequate time to retain other counsel.

Webinar Instructions:
We strongly recommend all participants to check these requirements and run these tests prior to the course date in order for the webinar to work properly for you.

• You will be sent the webinar link and log-in instructions 1 day prior to the course date.
• All materials and handouts are available for download in the webinar room.
• Please ensure your computer speakers are working properly as audio will be delivered entirely over the computer. 
• Earphones are recommended for the best sound quality.
• Install the latest version of Adobe Flash Player and test your Internet connection: click to run test

2 Hours of Approved Continuing Professional Development in BC
Attendance at this webinar will provide you with 100% of the required 2 hours of the ethics, professional responsibility and practice management component for your 2017 Law Society of BC reporting.

For GST exemption please use the PDF registration form.
Cancellation Policy: Once payment has been processed there will be no refund issued.


CBABC reserves the right to cancel or reschedule courses or change speakers, location or content.


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Professional Development Dept.
Email: pd@cbabc.org
Telephone: 604-687-3404
Toll Free: 1-888-687-3404