Tough Conversations: Setting the Stage for Productive Outcomes 

Feb. 14, 2019
Online

Tough Conversations: Setting the Stage for Productive Outcomes

At some point in your life, you will likely need to engage in a sensitive conversation with your employer or a tough conversation with a colleague or client. The art of difficult conversations can be mastered by learning how to shift your focus away from what could go wrong and towards a more positive outcome. This session will provide you with a solutions-focused framework for initiating or responding to difficult conversations.

After this webinar, you will be able to:

  • Understand how to set the stage, listen deeply, ask powerful questions, and speak with clarity
  • Recognize different communication styles and how to adjust your own style accordingly
  • Identify hot button issues and strategies for staying calm in the face of conflict

 

Original Presenters

     

             Lianne Krakauer - link to biography               Victoria Mlynko - link to biography

 

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    FORMAT
    Rebroadcasted Webinar

    COST
    CBA members: $125
    Non-members: $250
    Plus applicable taxes

    MEMBER GROUP RATE
    $1,500
    Plus applicable taxes

    DATE AND TIME
    February 14, 2019
    12:00 pm - 1:30 pm (Eastern)

    RECORDING
    Registration includes access to the recording. 

 

CONTACT INFO

pd@cba.org
613-237-2925; 1-800-267-8860

FAQ & Cancellation