Client Centric Technology: How to Deliver Seamless Digital Experiences That Keep Clients Coming Back
Unlock the power of self-service, real-time updates, and AI-driven automation to transform client engagement.
Overview
In today’s competitive legal market, client expectations are higher than ever. They want convenience, transparency, and personalized service—all delivered digitally. This webinar will show you how to leverage technology to create frictionless experiences that boost satisfaction, loyalty and referrals.
Key Learning Objectives
- Discover how self-service portals can streamline communication and reduce client frustration.
- Learn how real-time updates improve trust and transparency in legal processes.
- Explore AI-powered automation to deliver personalized client experiences.
- Identify practical steps to integrate client-centric tools into your existing workflows.
Why This Matters for Legal Professionals
- Enhances Client Retention: Happy clients are loyal clients—digital convenience drives repeat business.
- Improves Operational Efficiency: Reduce time spent on manual updates and client inquiries.
- Strengthens Competitive Advantage: Stand out in a crowded market by offering modern, tech-driven services.
- Supports Compliance: Ensure secure, compliant digital interactions with clients.
Who Should Attend
- Lawyers in private practice looking to modernize client communication.
- In-house counsel seeking better engagement with internal stakeholders.
- Court staff and legal administrators aiming to improve service delivery.
- Legal tech decision-makers exploring client-focused solutions.
Benefits of Attending
- Gain actionable strategies to improve client satisfaction and engagement.
- Learn how to implement tech solutions without disrupting your current practice.
- Position your firm as a forward-thinking, client-first organization.
- Walk away with a roadmap for digital transformation focused on client needs.
WEBINAR DETAILS
| Date: |
Wednesday, March 4, 2026 |
| Time: |
Noon to 1:00 p.m. (MT) |
| Format: |
Webinar |
THE MODERN LAWYER SERIES
You told CBA Alberta that you want to learn more about technology, and we heard you. The Modern Lawyer Series is an innovative tech series designed especially for lawyers. Whether you love tech, hate tech or have a love-hate relationship with tech, the Modern Lawyer Series is for you. Check out our series webpage.
ABOUT OUR LEGAL TECH EXPERT: NATHAN LEE
CBA Alberta is pleased to partner with Nathan Lee and ORIGIN to bring you the Modern Lawyer Series. Nathan will be joined by various other guest legal tech experts throughout the Series.
The series host, Nathan Lee, Principal Consultant at ORIGIN, brings over 25 years of legal tech experience. Previously, the CEO of a Calgary IT firm for 17 years, he now advises legal professionals on digital transformation. Nathan helps lawyers boost their digital literacy and align technology with business goals, resulting in more productive and modern practices.
Participant Disclaimer:
All materials related to this event are for the sole use of the registrant, and may not be copied, reproduced, uploaded, posted, publicly displayed, translated, distributed, shared, modified, made available on a network or other website, used to create derivative works or transmitted in any form or by any means whatsoever without the prior express written permission of the Canadian Bar Association.
Cancellations made no later than 48 hours prior to the event are eligible for a refund. Registration for CBA Alberta events is non-transferrable. Should you no longer be able to attend an event and wish to send another individual in your place, you must cancel your registration, register the other individual separately and pay any applicable registration fees.
