Ethical E-Learning: Relationship to Clients
Part 2: Client Communication
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| Format: |
Self-directed Webinar with interactive quiz components. |
| CPD Hours: |
1 Hour of Approved Continuing Professional Development in BC
Viewing of this recording will provide you with 1 hour of the ethics, professional responsibility and practice management component for your Law Society of BC reporting.
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SYNOPSIS
Breakdowns in communication are a major source of complaints against lawyers. Client service issues, which include failures to communicate, amounted to 56% of the complaints received by the Law Society of Upper Canada, now the Law Society of Ontario, in 2012.
In this webinar, you will learn about how civility is an essential part of client communication and how important prompt and regular communication is with your clients. Finally, you will learn how to use retainers as an effective client communication tool.
The purchase of this Webinar Repeat allows one (1) registrant a one (1) week access* to the recording.
*Login access begins immediately at the time of purchase.
Instructions/Course Materials/Handouts
- HTML5 compatible web browser is required to view the Webinar.
- Please ensure your computer speakers are working properly, as audio is delivered entirely through the computer.
- Earphones or headphones are recommended for best sound quality.
Participant Disclaimer- This is to confirm that you have agreed with the following terms and conditions:
All materials related to this course are for the sole use of the above said registrant, which may not be screen-recorded, copied, reproduced, uploaded, posted, publicly displayed, translated, distributed, shared, modified, made available on a network or other website, used to create derivative works, or transmitted in any form or by any means whatsoever without the prior express written permission of the Canadian Bar Association.
