In-house counsel have seen an increase of 11% in the length of their work week in the last two years. It is time to take specific measures and be more selective in what work you do and how it is managed. By improving your productivity, you and your department will have more time to be more effective in practice management. This session covers:

• Managing client expectations and service levels – work intake and allocation;
• Forecasting demand for legal services by category, complexity and client;
• Practical business planning for the law department;
• Making changes to service delivery structures and processes;
• Using satisfaction surveys; and
• Developing new competencies for in-house counsel at all levels.