Managing Partner Roundtable: Keys to Better Client Service and Loyalty: How to Set Yourself Apart (In Person)

Oct. 18, 2018
Toronto ON

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Managing Partner Roundtable: Keys to Better Client Service and Loyalty: How to Set Yourself Apart   (Webcast)

OBA Law Practice Management PROGRAM | 8:30 AM to 9:30 AM

Impeccable client service should be a key foundation of all law firms.  However, one of the most underrated aspects of building a sustainable law practice is the building and maintaining of personal  client relationships.  Join this session to discuss how to:

  • Effectively build and maintain client relationships
  • How do you set yourself apart from your competition
  • Be accessible and responsive
  • Keep your clients informed
  • Establish a connection by taking an interest in a client’s personal life
  • Listen not only to what is said but what is not said
  • Visit your clients, understand their business/life
  • Request feedback on how to improve your service
  • Select the RIGHT CLIENT – you have to be a good fit (ethically). So figure out who your ideal client is
  • Understand that an efficiently run firm will lead to quick and accurate response times and help to reduce costs to your client

 

MODERATOR

Colin Stevenson, Stevenson Whelton MacDonald & Swan LLP and OBA 1st Vice President

PROGRAM SPEAKER

Stephen Mabey, Applied Strategies, Inc.


This program is intended for managing partners and executive committee members of law firms of five to fifty lawyers and is not a networking referral group. The focus is on a high level knowledge and experience exchange. This and other programs in the series are designed for a small group setting therefore seating is limited for these highly interactive sessions.

PROGRAM DETAILS

Date: Thursday, October 18, 2018
Time: 8:15 am  Registration & Continental Breakfast
8:30 am - 9:30 am Program
Location: Twenty Toronto Street Conferences and Events
20 Toronto Street, 2nd Floor | Toronto, ON | M5C 2B8
 

PROGRAM PRICE

CBA Member: $50* |  Non-Member: $95*

*plus applicable taxes



Also, mark the next sessions in your calendar:

Thursday, November 15, 2018
8:30 am - 9:30 am

Managing and Retaining Talent: How to Keep the Keepers
Retention of great talent is always challenging, but not an impossible task.

Thursday, January 17, 2019
8:30 am - 9:30 am

Inclusive Leadership For Lawyers
Implicit gender bias has the effect of making a person feel like the “other”.

Thursday, February 21, 2019
8:30 am - 9:30 am

Law Firm Business Structures
Do you have the right business structure for your law firm?

Thursday, March 21, 2019
8:30 am - 9:30 am

Time Management, Procrastination and Productivity
There are never enough hours in the day! Join our discussion to gain strategies on how to manage disruptions in your day, prioritize workflows, helping juniors manage time better on files and more.

Thursday, April 18, 2019
8:30 am - 9:30 am

Trends in Office Space: Future of Law Firms
Explore new trends in law firm office spaces. If you are faced with a lease renewal, you will have to decide whether you should stay or whether you should go.

Thursday, May 16, 2019
8:30 am - 9:30 am

The Road to Partnership: Management Control
Millennial lawyers are entering the time in their careers to be eligible to apply for partnership, but few are interested in becoming one.

 

 

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CONTACT INFO

Ontario Bar Association
Tele: (416) 869-1047
Toll-free in Ontario
1-800-668-8900
E-Mail: registrations@oba.org
Web: www.oba.org