Consumer Law Essentials (Archived Video Stream) 

Oct. 17, 2012
Toronto Online


This is the archived version of a program presented on Oct. 17, 2012.  This will not become available until 2 weeks after the orginal program date.  To order this format please click on the "REGISTER NOW" button.   

The practice of consumer law can be challenging and there are certain fundamental issues that all lawyers should be aware of. This program will discuss the essential elements of consumer law. Experienced lawyers provide updates on Ontario's Consumer Protection Act, advertising law, and privacy law while the regulators’ panel delve into hot-button issues and enforcement priorities. Receive insight and practical guidance from key government representatives and leading practitioners on these important and emerging issues.

Program Chair:

Catherine Bate, Heenan Blaikie LLP


Ontario’s Consumer Protection Act: Learning from a Decade of Compliance

  • If I knew then, what I know now:  Almost a decade after the legislation came into force, what do we know and what’s left to learn? 
  • Smartphones and contractors and water heaters, oh my!  What’s new and what’s news under Ontario’s CPA
  • The next ten years:  Guidelines, best practices and CPA compliance for consumer agreements 

Janine MacNeil, McMillan LLP


Regulators’ Panel: Hot-button Issues and Enforcement Priorities
Moderator: Jennifer Babe, Miller Thomson LLP
Christina Christophe, Ontario Ministry of Consumer Services
Barbara Duckitt, Ontario Ministry of Consumer Services
Mary Jane South, Ontario Motor Vehicle Industry Council


Advertising Law Update: Putting the Ontario CPA in Context

  • How does the Ontario CPA regulate false or misleading representations?
  • What does the Supreme Court’s decision in Time under the Québec CPA mean for Ontario and federal enforcement of misleading representations?
  • How should one approach national campaigns?
  • What federal enforcement are we seeing?
  • Rise of class actions: Should clients be worried?

Cindy Bélanger, Heenan Blaikie LLP – Montreal
Sara Perry, Heenan Blaikie LLP


Privacy Law Update

  • What will Canada's Anti-Spam Law (CASL) mean for your clients?
  • Best practices for social media activities
  • Online Behavioural Advertising: What is it?  What does it mean for your clients?
  • Privacy issues arising from cloud computing

Fraser Mann, Mann Symons Law Office


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    For 1 to 3 Participants
    CBA Member: $145*
    Non-Member: $185*

    For 4 or more Participants
    CBA Member: $195*
    Non-Member: $250*
    E-Materials included in the registration fee
    *plus applicable taxes

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