Tough Conversations: Setting the Stage for Productive Outcomes 

Apr. 16, 2020
Online

Tough Conversations: Setting the Stage for Productive Outcomes


At some point in your life, you will likely need to engage in a sensitive conversation with your employer or a tough conversation with a colleague or client. The art of difficult conversations can be mastered by learning how to shift your focus away from what could go wrong and towards a more positive outcome. This session will provide you with a solutions-focused framework for initiating or responding to difficult conversations.

Participants will be encouraged to share real "tough conversations" they are currently facing, including but not limited to issues arising from the COVID-19 pandemic.

Learning objectives:

  • Understand how to set the stage, listen deeply, ask powerful questions, and speak with clarity
  • Recognize different communication styles and how to adjust your own style accordingly
  • Identify hot button issues and strategies for staying calm in the face of conflict

 

NOTE: The program description is shaped broadly around “tough conversations”; however, the session will focus on specific practice management skills that lawyers will be able to apply to client care and relations, particularly when difficult conversations are required.

 

Presenters


 

 

 

printPrint     Bookmark and Share

    DATE & TIME
    April 16, 2020
    12:00pm-1:30pm Eastern Time

    FORMAT
    Webinar

    COST
    CBA members: $125
    Non-members: $250
    Plus applicable taxes

    MEMBER GROUP RATE
    $1,500
    Plus applicable taxes

    Purchase a 4-webinar package
    - Spring 2020 Solutions Series
    - Fall 2019 Solutions Series

 

CONTACT INFO

pd@cba.org
613-237-2925; 1-800-267-8860

FAQ & Cancellation